Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self-Care
Help and support available from many National and Local Organisations
How to Book an Appointment
Contraception
Book a nurse appointment
Injection
Book a nurse appointment
Child Immunisations
Book a nurse appointment
Blood Pressure Check
Book a nurse appointment
Stitch Removal
Book a nurse appointment
Dressing
Book a nurse appointment
Smear
Book a nurse appointment
Coil or Implant
Book a nurse appointment
Sickness Certificates (Fit Notes)
You must give your employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if you’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Long Term Conditions Review
Text about when to visit Klinik for a Long Term Conditions go here.
Travel Vaccinations
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
I want to speak to a clinician
Text about when to speak to a clinician goes here.
I have been asked to follow up with a clinician
Text about when to follow up with a clinician goes here.
Home Visits
Home visits should be regarded as a service for the genuinely housebound or seriously ill.
Home visiting takes up a great deal of doctor time and we do ask patients to attend the surgery wherever possible as facilities are better for examination and treatment.
In most cases the clinician will call before the home visit in order to let the patient know a rough time they will attend and make sure that the home visit is appropriate.
Visit Klinik to request a home visit
Or call the practice if you are permanently or temporarily housebound and require a home visit.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Can cancel your appointment using Klinik or The NHS App. Alternatively call reception on 020 8662 1233.
We understand that very occasionally that there may be mix-ups or communication errors in providing patients appointments. However, booking appointments and not attending without informing the practice (DNAs) means that someone else who may desperately need an appointment is denied medical care. We do not feel that this is acceptable behaviour from patients. Not only is this costly to the NHS but this is also detrimental to the health of our other patients.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.
Evening and Saturday Morning Appointments Available
Out of Hours
Croydon GP Hubs
Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
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