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CQC Rating Good
When We Are Closed
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NHS111
If you require urgent medical attention or advice outside of surgery hours please call NHS111.
Calls are free from both landlines and mobile phones.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Out of Hours Emergencies
Daytime visits are dealt with by our GPs on a rota basis. During the night, at weekends, public holidays and if we are closed for staff training, a deputising service will be provided. Callers will need to contact NHS 111 (by dialling 111 or 0208 401 3467). You will be asked for details of the problem and will either be given advice or directed to, the most appropriate clinical service. NHS Croydon is responsible for Commissioning the out-of-hours GP service which is currently provided by Virgin Care and is based at our out-of-hours facility at Croydon University Hospital.
NB: all telephone conversations with Virgin Care are recorded for legal purposes.
Croydon GP Hubs
Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
Absolute Emergency & Major Injury
In case of absolute emergency/major injury go straight to your nearest Accident and Emergency department. If an ambulance is needed dial 999.
The nearest A&E is at Croydon University Hospital, London Road, Thornton Heath. Telephone 020 8401 3000.
You can attend a casualty department within 24 hours of an Accident or injury without informing your doctor and without a referral letter from your GP.
Minor Injuries
NHS Croydon provides a minor injuries service at Parkway Health Centre, New Addington for emergencies between 2.00 and 10.00pm Monday to Friday, and 12 noon to 10.00pm Saturday and Sunday. The unit is staffed by experienced emergency nurse practitioners who have spent several years in Accident and Emergency and have undertaken specific training.
The nurse practitioners will treat adults and children with the following conditions: minor cuts and grazes, minor burns and scalds, stings, sprains and strains. They can also clean and dress wounds, insert and remove sutures, remove foreign bodies from eyes and dispense specified medication including tetanus. At the Parkway you will not have to queue behind seriously ill or injured patients, so you may be treated more quickly than if you were to attend Accident and Emergency.