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CQC Rating Good
Practice Policies
Call Recording Policy
Information about procedures for call recording within Portland Medical and the management of access and use of telephone call recordings.
To view the full policy, click here!
Digital Policy
This policy explains how we use personal data. We want to help you understand how we work with your data, so that you can make informed choices and be in control of your information.
To view the full policy, click here!
Freedom Of Information
We are required by the NHS Freedom of Information Act 2000 to provide a publication scheme. This is a guide to information routinely made available to the public.
Health & Safety
Whilst we make every effort to ensure that the building is safe for our patients and staff alike, we would request that parents do not leave children unattended whilst in the building.
To view the full policy, click here!
Privacy Policy
This information is about what happens to the information that Portland Medical collects about you whenever you contact. It also tells you how we make sure it is kept safe.
To view the full policy, click here!
Zero Tolerance
This practice operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. In keeping with the rest of the National Health Service, this means that no abuse of doctors or staff is acceptable, whether verbal or physical and any patient behaving in this manner will be removed from the practice list with immediate effect. In some cases the police will be called.