Feedback and Complaints 

Dear Patient

We are pleased you would like to provide us with feedback. 

We work hard to provide the best service we possibly can. We also appreciate that we don't always get it right and would like to hear what has happened and how we can avoid it happening again.

Before making a complaint, please consider if what happened was due to a process out of our sontrol or perhaps a 3rd praty provider, such as the Hospital or Pharmacist.

If you are not sure, please send us a message and we will call you back to go through the event.

The best way to contact us is through the website: www.portlandmedicalcentre.co.uk. Select Administration enqueries which takes you to our online communication platform https://access.klinik.co.uk/contact/portland-medical. Select "Patient feedback"

Your message will go straight to the Management team and we will pick it up from there within 24 working hours.

 

FIND OUT MORE ABOUT OUR COMPLAINTS PROCEDURE