Complaints Protocol

We always try to provide the best service possible, '86% of our patients recommend this practice'. However there may be times when you feel this has not happened.

Our practice had been awarded "GOOD" by CQC (2016).

Before making a complaint please consider if this is to do with your service from the GP or from the hospital.

If it is from the hospital please contact this organisation - PALS (Patient Advice Liaison Service)

Before complaining about the service in your GP practice, please consider if this complaint is reasonable and also consider the amount of time taken away from clinical duties your complaint will cause.


If you wish to discuss your concerns please contact swlccg.portlandmc@nhs.net addressed to Tracey Miller (Operations Manager).

If you have a complaint, please email swlccg.portlandmc@nhs.net addressed to Vicky Bernard (Practice Manager).


We will always investigate the complaint and respond!

© Tree View Designs Ltd 2021