Portland Medical Centre

CONSULTING TIMES

The surgery is open for appointments from 8.00am until 8.00pm Monday to Thursday; 8.00am until 6.30pm on Fridays; and where possible on Saturday mornings from 9.00 until 11.00am for routine appointments only. Surgery sessions will operate at various times across these opening hours. Urgent requests may still be referred to the out-of-hours service if they fall outside of our core hours (8.30am to 6.00pm) and at weekends.

Although the building will be open at these times, the telephones will be diverted to the out-of-hours service after 6.30pm.

OUT OF HOURS EMERGENCIES

Daytime visits are dealt with on a rota basis. During the night, at weekends and on public holidays, a deputising service is provided by Patient Care 24. You will be asked for details of the problem and will either be given advice, be seen at the out-of-hours base, which is at Croydon University Hospital, or at home. This service is for genuine emergencies only and a detailed list of patients requesting advice and treatment is forwarded to the practice each day.
NB: all telephone conversations with Patient Care 24 are recorded for legal purposes. Out-of-hours services can be reached by telephoning Patient Care 24 direct on 020 8401 3637.

ABSOLUTE EMERGENCY AND MAJOR INJURY

In case of absolute emergency/major injury go straight to your nearest Accident and Emergency department. If an ambulance is needed dial 999.

The nearest A&E is at Croydon University Hospital, London Road, Thornton Heath. Telephone 020 8401 3000.

You can attend a casualty department within 24 hours of an accident or injury without informing your doctor and without a referral letter from your GP.

DISABLED AND GENERAL ACCESS

We have full and easy access for those using wheelchairs. The front entrance is flat and automatic double doors make entry easy for all. We do have some clinical rooms on the 1st floor, so please do advise our reception staff if you are unable to go upstairs and they will arrange for you to be seen on the ground floor. Space is available for mothers using prams and pushchairs, but we do request that prams are left in the lobby area and not taken into consulting rooms if possible to avoid injury to others. There is a baby changing table in the disabled toilet.

HEALTH AND SAFETY

Whilst we make every effort to ensure that the building is safe for our patients and staff alike, we would request that parents do not leave children unattended whilst in the building.